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frequently
asked questions
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| embroidery
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| 1)
What steps are involved in creating custom embroidery? |
Hummingbird Embroidery Inc.
uses state-of-the-art computer controlled machines to
do our embroidering. This allows us to quickly produce
high-quality embroidered items for your business or organization.
The steps are as follows:
1) You place your order, either via e-mail or phone. The
phone is usually the best way, at least initially, so
you can ask any questions you may have and provide us
with the specific details on your order, such as how to
get us your logo, the type of item you would like it embroidered
on, etc.
2) If you are a first-time customer, we will need you
to send us a check for either half, or the full amount
of the cost of your order, depending on its sizer. We
will not begin working on your order until we have received
payment, so please factor that into account if you need
a rush order.
3) You send us your design either via mail, web, or fax.
If you do not have a logo created already, our art department
can create a logo for you, for a fee of $65.oo.
4) We take your logo and scan it into the computer.
5) We perform any necessary “clean-up” to the
design, such as removing dirt, stray lines, adding/removing
text.
6) We import that image into the embroidering program,
and “digitize” or “punch” your design.
This basically means we program the computer to create
a computer file that embroidery machines can read with
your design on it.
7) We send your design to the embroidery machine, tell
it which colors to use, and stitch out your design.
8) Once we are happy with the results, we take the final
result and embroider it on whatever items your chose.
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| 2)
What do I need to supply you with in order to get my logo
embroidered?
|
Ideally
you would send us a “Camera Ready” flat art
version of the logo or design you would like us to embroider,
in the appropriate colors. “Camera Ready” artwork
refers to the professionally printed artwork most big
companies have of their logos, either created by an in-house
graphics department, or an outside agency. Your logo printed
at 300 dpi at actual size is usually acceptable.
But as we said that would be ideal. Many times we get
artwork in the form of a hand drawn design, or artwork
as small as a logo taken from a business card. Please
keep in mind that if the supplied logo is not of sufficient
quality, we may need to charge you an additional design
fee in recreating it.
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| 3)
Pricing |
Unfortunately,
since each order is different, there is no set pricing
scheme.
However, we can supply you with the following general
pricing information to help you come up with a budget.
(Keep in mind an average design for a hat or shirt
pocket is less than 5000 stitches.)
Logo creation* (if necesary): $ 65.oo
Digitizing fee:
$ 45.oo for the first 5000 stitches
$ 10.oo for each additional 1000 stitches
Stitching fee:
$ 5.oo per first 5000 stitches per item
$ 1.oo for each additional 1000 stitches per item
•note: the logo creation is only for the purposes
of creating a useable design that can be used by us to
embroider. You may request a print-out or digital file
of you logo from the sales rep in charge of your order,
but we are not a design firm and do not guarantee the
quality of the printed or digital file to be of sufficient
quality for use in other applications.
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| 4)
Is rush service available? |
Yes.
Please speak to your sales representitive about rush service
availability and pricing.
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| 5)
How large can my design be? |
The
size of the design will depend on what you are embroidering
it on. In general, cap designs are no more than 5 inches
wide and 3 inches tall, and shirt/sweatshirt desings can
range in size from under and inch (for shirt pocket designs)
to 10 inches tall for jacket backs.
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| 6)
How many colors can I have? |
We
can embroider up to 10 colors per design, at no extra
cost.
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| 7)
What type of items can I have embroidered? |
Just
about anything you can get a needle through. We have embroidered
on:
• hats
• shirts
• jackets
• sweatshirts
• duffle bags
• canvas bags
• baby blankets
• bibs
• aprons
• bath towels
• golf towels
• robes
• pants
• wine bags
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| 8)
What sizes and colors are available? |
You
will have to speak to your sales representitve about specific
styles and colrs, but we carry all major brand names such
as Hanes, Russell Athletic, Ultraclub etc., in almost
every style, size, and color combination.
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| 9)
Exchanges and refunds. |
We
carefully inspect each item in an order before shipping
it out. However, if you feel there was a mistake made
with the order, please call us and we’ll let you
know how to send it back for an exchange.
(back to top) |
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| screen
printing |
| 1)
What steps are involved in creating custom silk-screening? |
The
silk-screening process is somewhat similar to the embroidering
process.
The steps are as follows:
1) You place your order, either via e-mail or phone. The
phone is usually the best way, at least initially, so
you can ask any questions you may have and provide us
with the specific details on your order, such as how to
get us your logo, the type of item you would like it embroidered
on, etc.
2) If you are a first-time customer, we will need you
to send us a check for either half, or the full amount
of the cost of your order, depending on its sizer. We
will not begin working on your order until we have received
payment, so please factor that into account if you need
a rush order.
3) You send us your design either via mail, web, or fax.
If you do not have a logo created already, our art department
can create a logo for you, for a fee of $65.oo.
4) We take your logo and scan it into the computer.
5) We perform any necessary “clean-up” to the
design, such as removing dirt, stray lines, adding/removing
text.
6) We import that image into a graphics editing program
and separate the design into 4 colors to create the screens.
7) We take those screens and begin printing the shirts
(back to top)
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|
| 2)
What do I need to supply you with in order to get my logo
silk-screened? |
Ideally
you would send us a “Camera Ready” flat art
version of the logo or design you would like us to silk-screen,
in the appropriate colors. “Camera Ready” artwork
refers to the professionally printed artwork most big
companies have of their logos, either created by an in-house
graphics department, or an outside agency. Your logo printed
at 300 dpi at actual size is usually acceptable.
But as we said that would be ideal. Many times we get
artwork in the form of a hand drawn design, or artwork
as small as a logo taken from a business card. Please
keep in mind that if the supplied logo is not of sufficient
quality, we may need to charge you an additional design
fee in recreating it.
(back to top) |
|
| 3)
Pricing |
|
Unfortunately,
since each order is different, there is no set pricing
scheme.
However, we can supply you with the following general
pricing information to help you come up with a budget.
(Keep in mind an average design for a hat or shirt
pocket is less than 5000 stitches.)
Logo creation* (if necesary): $ 65.oo
Screen charge per color: $25.oo
Film
charge per color: $20.oo
•note: the logo creation is only for the purposes
of creating a useable design that can be used by us
to embroider. You may request a print-out or digital
file of you logo from the sales rep in charge of your
order, but we are not a design firm and do not guarantee
the quality of the printed or digital file to be of
sufficient quality for use in other applications.
(back to top)
|
|
| 4)
Is rush service available? |
Yes.
Please speak to your sales representitive about rush service
availability and pricing.
(back to top) |
|
| 5)
How large can my design be? |
The
size of the design will depend on what you are printing
it on. In general, cap designs are no more than 5 inches
wide and 3 inches tall, and shirt/sweatshirt desings can
range in size from under and inch (for shirt pocket designs)
to 10 inches tall for jacket backs.
(back to top) |
|
| 6)
What type of items can I have printed? |
Just
about anything you can get a needle through. We have embroidered
on:
• hats
• shirts
• jackets
• sweatshirts
• duffle bags
• canvas bags
• baby blankets
• bibs
• aprons
• bath towels
• golf towels
• robes
• pants
• wine bags
(back to top) |
|
| 7)
What sizes and colors are available? |
We
can embroider up to 10 colors per design, at no extra
cost.
(back to top) |
|
| 8)
Exchanges and refunds. |
We
carefully inspect each item in an order before shipping
it out. However, if you feel there was a mistake made
with the order, please call us and we’ll let you
know how to send it back for an exchange.
(back to top) |
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| online
store |
| 1)
How can I order from the store? |
Unfortunately,
we do not yet have our secure server up and running yet.
For the time being, the best way to place an order from
our store is to print out our order form, and place your
order via regular mail.
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| 2)
Credit card orders. |
We
gladly accept Visa, Mastercard, and American Express.
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| 3)
Printing the online order form. |
 To
print out the online order form, you must first download
and install the Acrobat Reader from Adobe. To do this,
click on the "Get Acrobat Reader" icon to
the right. Next click here
to download our order form, and then open it in Adobe
Acrobat. Then simply go to the order form page, and
under “FILE” in your browser’s menu bar,
click on “PRINT”.
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| 4)
Shipping costs. |
Shipping
costs vary for each order. We offer a wide variety of
shipping options and costs, such as US Mail, and UPS shipping.
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| how
to contact us |
| 1)
How do I contact you if I have a question? |
| the
old way: |
Mail: |
P.O.
BOX 233
Berkeley Heights, NJ
07922 |
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| (back
to top) |
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